What happens to your complaint

45 days
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Acknowledgement

Acknowledgement

When we receive your complaint we will let you know we have received it.

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Assessment

Assessment

We assess each complaint to identify the allegations in the complaint based on:

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Complaint outcomes

Complaint outcomes

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Following our assessment, the three main actions IBAC can take are to:

Refer your complaint to another agency

Refer your complaint to another agency

This may be because it:

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Investigate your complaint

Investigate your complaint

Some of the factors we take into consideration when deciding to investigate a complaint, include:

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Not proceed with your complaint

Not proceed with your complaint

This may be because:

  • another agency has already addressed the complaint
  • the information provided isn’t relevant to corrupt conduct or police misconduct
  • the information provided is based on rumours or speculation.
Other complaint outcomes

Other complaint
outcomes:

Conduct preliminary inquiries

Conduct preliminary inquiries

IBAC may conduct a preliminary inquiry to help us determine whether to refer, investigate or not proceed with a complaint or notification.

Defer making a decision

Defer making a decision

IBAC may defer making a decision for up to 90 days if the complaint is being investigated by another appropriate agency.