Contact us

Telephone Email

1300 735 135

Telephone hours: 10 am – 4 pm (Monday – Friday, excluding public holidays).

Go to the accessibility section for hearing, speech and interpreter services.


  • We will help you with your enquiry and treat you with respect. In return, we ask that you don’t use abusive or threatening language or behaviour towards our staff.
  • If making a complaint is impacting your mental health and wellbeing, support is available.
  • All IBAC officers have completed human rights, and cultural and gender diversity training to increase their knowledge and understanding of the broader community in which they work.


  • How to make a complaint to IBAC, including what we can and cannot consider.
  • You can call us with queries about the complaint processes or for an update on an existing complaint.
  • Our service charter explains what to expect when you make a complaint.
  • What to do if you have a complaint about IBAC.

General enquiries 

Use the form below for general enquiries only – not complaints. Use the complaint form to make a complaint. For media enquiries, call us on 0427 480 840

Information submitted via this form is handled in accordance with the Privacy and Data Protection Act 2014 (Vic). Please also refer to our website privacy statement.

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