What happens to your complaint?

When we receive your complaint we will acknowledge we have received it. We may also contact you for more information to help us assess the allegations and inform our decision.

Note: If you made your complaint anonymously we will not be able to contact you or discuss it with you.

We carefully assess each allegation based on:

  • the information you provide
  • relevant information available to us that could be connected to your complaint.

We will write to you by letter or email within 60 days to let you know the outcome of your complaint. If you want an update, please contact us.

Complaint outcomes

Depending on the nature of your complaint, we may decide to:

1. Refer your complaint to another agency

This may be because it: 

IBAC selects certain cases for review to help ensure referred matters have been investigated thoroughly.

2. Take no further action

This may be because: 

  • there isn't enough information for us to assess it
  • there is no way to confirm the details you provided or get further information from you
  • the alleged corruption or police misconduct occurred more than a year ago and there isn't a valid reason for the delay
  • it has already been investigated by another agency and there is no new evidence
  • the complaint is trivial or vexatious.

3 Conduct preliminary inquiries 

Conduct preliminary inquiries help us decide whether to investigate your complaint. 

4 Investigate your complaint

By law, we must prioritise investigations into serious or systemic corruption and misconduct. 

We will only provide reasons for the decision if your complaint is a protected disclosure.

Anyone can complain to us about public sector corruption and police misconduct.

Find out how.

If your complaint isn't about public sector corruption or police misconduct, find out which other agencies you can contact.