How to make a procurement complaint
IBAC is committed to ensuring its procurement activities comply with the Victorian Government Purchasing Board (VGPB) policies and procedures, and are underpinned by high levels of probity, accountability and integrity.
To find out more about the VGPB policies, visit Victorian Government Purchasing
To report a concern or complaint about an IBAC process or probity matter relating to a procurement activity, contact the IBAC team or staff member you are dealing with. Most issues are the result of misunderstanding or process error and can be rectified quickly and easily. If the issue is not resolved, you can make a formal complaint to IBAC. Complaints are handled in a fair, consistent and transparent manner. The following process is followed:
Step 1: Making a procurement related complaint
If you have a complaint or concern relating to a procurement or probity activity carried out by IBAC, email the Chief Procurement Officer via email@example.com and provide the following information:
•a concise written statement clearly setting out:
•the basis of your complaint
•specific details for the complaint including an explanation of how the complaint may impact the person or organisation making the complaint
•any relevant background information including prior actions or
correspondence involving IBAC in relation to the issue
•copies of all relevant documentary evidence supporting the complaint.
Step 2: Complaint investigation process
Within five working days of receipt of your complaint:
•You will receive a written acknowledgement of your complaint.
•If further information is required to address your concern, you will be given a minimum of 10 working days to provide the required documentation, unless the matter is urgent.
•As soon as all the information is collected, IBAC will work to reach a resolution within 20 working days of receiving your last correspondence.
•IBAC will provide you with a written response (an outcome letter) advising you of the outcome of the complaint and any follow on action.
If additional information is required, or the services of external parties are required to advise on elements of the complaint, there will be an extension of time. This will be based on the number of working days between the request for, and receipt of additional information and/or advice sought.
Step 3: Complaint outcome
If you disagree with the proposed resolution provided in the outcome letter, you may refer your complaint to the Victorian Government Purchasing Board (VGPB) for investigation.
Complaints submitted to the VGPB must be lodged by letter or email within 10 working days of the receipt of the findings by IBAC to the following address:
Victorian Government Purchasing Board
Department of Treasury and Finance
GPO Box 4379