Complaints about IBAC

Our service charter explains what you can expect when you make a complaint to IBAC.

Are you in the right place? There are a number of agencies you can complain to.

Conduct

Please contact the Victorian Inspectorate should you have a complaint about IBAC or the conduct of its officers.

The Victorian Inspectorate can accept complaints about how IBAC or its officers have performed or not performed their functions, duties or powers.

Please note: the Victorian Inspectorate cannot overturn an IBAC decision or direct IBAC to alter a decision.

Examples of complaints that may be made to the Victorian Inspectorate include that the conduct of IBAC or its officers was:

  • contrary to law
  • unreasonable, unjust, oppressive or improperly discriminatory
  • based on improper motives
  • an abuse of power
  • otherwise improper.

You can make a complaint to the Victorian Inspectorate via its online complaint form.

You can contact the Victorian Inspectorate on (03) 8614 3225 or info@vicinspectorate.vic.gov.au.

If the Victorian Inspectorate decides to investigate a complaint about IBAC or its officers, it must notify IBAC in writing, unless it reasonably believes that giving notice of the investigation could prejudice the investigation of the complaint.

Privacy

If you believe your privacy has been breached, please refer to our Information privacy policy and contact the IBAC Privacy Officer. You can also contact the Office of the Victorian Information Commissioner for advice or to lodge a complaint.

Human rights and responsibilities

If you believe IBAC has acted in a way not compatible with the Charter of Human Rights and Responsibilities, you can make a complaint to the Victorian Ombudsman.

Complaints about discrimination, sexual harassment, racial or religious vilification and victimisation can be made to the Victorian Human Rights and Equal Opportunity Commission.