What to do before making a complaint
- Understand what we do and who we can and can't investigate
- Check if we are the right agency in Victoria to complain to (we refer many complaints to the appropriate agency)
- Be clear on who you are complaining about
- If you have already complained to another agency, have those details ready
- Understand your privacy options
- Understand what happens to your complaint
- If you're calling us, grab a pen and paper.
Complain to us now
There are four ways to make a complaint:
Services for people who are deaf, hearing or speech impaired
If you are deaf, or have a hearing or speech impairment, please contact us through the National Relay Service (NRS):
- TTY users phone 1800 555 677 then ask for 1300 735 135
- Speak and Listen users phone 1800 555 727 then ask for 1300 735 135
- Internet relay users connect to the National Relay Service (NRS) and ask for 1300 735 135
Services for people who need an interpreter or translations
The Translating and Interpreting Service (TIS) has interpreters in over 120 languages and dialects.
To use this service please phone either:
- us on 1300 735 135 or
- TIS directly on 1300 655 028
Download IBAC information sheets in other languages.
Our complaints process
Find out what happens to your complaint including complaint outcomes.
Making a complaint [PDF 58KB]