Contact us

Telephone and fax Street address Postal address
Call: 1300 735 135
Fax: (03) 8635 6444
Level 1, North Tower
459 Collins Street
Melbourne Vic 3000
GPO Box 24234
Melbourne Vic 3001 

How to submit a complaint

Do not use the form below to submit a complaint.  Find out how to make a complaint.

Services for people who are deaf, hearing or speech impaired

If you are deaf, or have a hearing or speech impairment, please contact us through the National Relay Service (NRS):

  1. TTY users phone 1800 555 677 then ask for 1300 735 135.
  2. Speak and Listen users phone 1800 555 727 then ask for 1300 735 135.
  3. Internet relay users connect to the National Relay Service (NRS) and ask for 1300 735 135.

Services for people who need an interpreter or translations

The Translating and Interpreting Service (TIS) has interpreters in more than 120 languages and dialects.

To use this service please phone either:

  • us on 1300 735 135 or
  • TIS directly on 1300 655 028

General enquiries 

For general enquiries please use the form below.

Enter a valid phone number with no whitespace or punctuation, e.g., 0398765432

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