|Telephone and fax
|| Office hours
|Call: 1300 735 135
Fax: (03) 8635 6444
|Level 1, North Tower
459 Collins Street
Melbourne Vic 3000
|GPO Box 24234
Melbourne Vic 3001
9:00am - 5:00pm
(Monday - Friday)*
*excludes public holidays
How to submit a complaint
Do not use the form below to submit a complaint. Find out how to make a complaint.
Services for people who are deaf, hearing or speech impaired
If you are deaf, or have a hearing or speech impairment, please contact us through the National Relay Service (NRS):
- TTY users phone 1800 555 677 then ask for 1300 735 135.
- Speak and Listen users phone 1800 555 727 then ask for 1300 735 135.
- Internet relay users connect to the National Relay Service (NRS) and ask for 1300 735 135.
Services for people who need an interpreter or translations
The Translating and Interpreting Service (TIS) has interpreters in more than 120 languages and dialects.
To use this service please phone either:
- us on 1300 735 135 or
- TIS directly on 131 450
For general enquiries please use the form below.
Information supplied via this email enquiry form is handled in accordance with the Privacy and Data Protection Act 2014 (Vic) Please also refer to our website privacy statement.